Frequently Asked Questions

Everything you need to know about shopping with NUMOYA.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.

Do you offer international shipping?

Yes, NUMOYA ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.